Refund Policy
At Greek IPTV, we strive to offer a smooth and enjoyable viewing experience. Your satisfaction is important to us, which is why we have set up clear guidelines regarding our refund policy.
Money-Back Guarantee:
We offer a 24-hour money-back guarantee from the time your subscription is activated.
If you encounter any technical issues and we are unable to resolve them within 24 hours, we will gladly issue a full refund.
Important: After the 24-hour period, no refunds will be processed for any reason, as the service is considered fully activated.
Refund Eligibility:
Refunds are only granted if the technical issue is on our side and cannot be fixed within the refund window.
We cannot offer refunds for issues arising from your Internet connection, device compatibility, or misuse of the service (such as account sharing or improper setup).
Testing the Service: We encourage you to test our service with a short-term plan or trial to ensure it meets your needs before committing to a longer subscription.
If you encounter issues like buffering or poor quality, please first confirm that your Internet speed and connection are stable.
If you use a VPN to access the service, please inform us beforehand so we can configure the IPTV for your VPN usage.
Service Disruptions:
External interruptions caused by content providers (e.g., changes to channels, outages, etc.) are beyond our control and are not eligible for a refund.
Internet outages or disruptions from your local ISP are also not refundable, as these are not related to the IPTV service itself.
Service Policy
We aim to deliver high-quality IPTV services, but there are important guidelines that you must agree to in order to ensure the best possible experience.
Support & Customer Service:
We offer dedicated support to assist with any setup or service issues. Should you experience technical difficulties, our customer support team is available to guide you through the troubleshooting process.
If you’re having trouble with streaming or the app, please contact us, and we’ll do our best to resolve the problem as quickly as possible.
Account Sharing & Usage:
One subscription per household: Your IPTV account is meant for personal use only, within a single household. Sharing your account details or using it outside of the household may result in account suspension or termination.
Multi-Device Use: You are allowed to use your subscription on multiple devices within your household, such as smart TVs, tablets, and smartphones, as long as it is not for sharing with others outside of your household.
Service Availability:
We reserve the right to update the channel lineup and other features of our service at any time without prior notice. This includes adding or removing channels and updating content availability.
While we strive to maintain the highest level of uptime, we cannot guarantee that all channels will always be available, as this depends on third-party content providers.
No Responsibility for External Factors:
We are not responsible for any issues or interruptions caused by external factors, including:
Changes made by third-party providers or broadcasters.
Local network issues or ISP outages affecting streaming quality.
Compatibility issues with devices or software updates that affect app functionality.
Service Updates and Changes:
We continuously improve our service and may update software, user interfaces, or services. These updates will be rolled out periodically and are done to improve the overall user experience.
By subscribing to our Greek IPTV service, you agree to the above policies.
For any further questions or concerns, feel free to reach out to our support team. We’re here to ensure you have the best possible viewing experience!